LEGAL REFERENCE

How We Safeguard Your Account on melber

Q: How do I request a copy of all my data from melber?

Email privacy@melber.app with your account ID and a request for a data export. We'll send a complete file of your personal information, transactions and settings within ten business days at no cost to you.

Your privacy is the foundation of your melber account. We collect only the information needed to verify your identity, process your deposits via JazzCash, Easypaisa, SadaPay and Raast...

Account verificationSecure payment processingWithdrawal protectionEncryption standard

Explore Lobby Read FAQ

What Data We Collect and Why

When you open your melber account, we ask for your name, email, phone number and date of birth to meet identification requirements under Pakistani financial regulations. During deposits through JazzCash, Easypaisa, SadaPay and Raast, payment processors handle transaction details separately from your gaming activity. We log your IP address and device information to detect fraudulent access and keep your account safe from

unauthorised sign-ins. Your betting history and account balance live only on our servers; we never sell this information to advertisers or marketing firms. If you request a withdrawal, our compliance team reviews the transaction to prevent money laundering, which may take 1–3 business days depending on your chosen payment method. We retain your data for as long as your account is active,

plus five years after closure to satisfy legal and tax obligations where local law permits.

Service availability is jurisdiction-dependent. Users are responsible for checking local law before access.

NEED HELP

Privacy Queries and Data Requests

POLICY FRAMEWORK

How We Earn Your Trust on Privacy

Encryption Layer

All data in transit between your device and melber servers uses SSL/TLS 256-bit encryption. Your password is hashed and never...

Operator Transparency

We disclose our data practices in plain language without legal jargon. You know exactly what we collect, why we collect...

Third-Party Audits

Our payment processors and account security systems undergo regular third-party compliance checks to ensure data handling meets international standards for...

No Unsolicited Sharing

We never sell your email, phone number or betting patterns to marketing partners, advertisers or data brokers. Your account is...

Cookie Clarity

melber uses only essential cookies to keep you logged in and remember your language preference. We do not use tracking...

Account Closure Rights

Close your melber account at any time through settings. We remove your gaming data within 30 days; regulatory records are...

How Our Privacy Policy Aligns With Other Policies

Terms of Service

Our Terms outline account rules and disputes; Privacy Policy covers data handling. Together they set the boundaries of your rights and our obligations on melber.

Payment Terms

Payment policy details deposit and withdrawal timelines; Privacy Policy explains how JazzCash, Easypaisa, SadaPay and Raast transaction data flows between us and payment partners.

Cookie Policy

Our dedicated Cookie Policy lists every tracking tool used on melber.app. This Privacy Policy references that document so you see the full picture of what we track.

Anti-Fraud Statement

We explain in this Privacy Policy how we use device logs and IP tracking to detect fraud. Anti-Fraud Policy details our investigation and account suspension procedures.

Data Retention Schedule

Privacy Policy states five-year retention of closed accounts; specific schedules for each data type (payments, bets, support tickets) appear in our Data Retention addendum.

Complaints Procedure

Privacy complaints follow the same escalation path as general account complaints, outlined in our Complaints Policy. Both documents direct you to our ombudsman channel.

Regional Compliance

Pakistan-specific privacy rules are embedded here; EU visitors see a separate GDPR addendum. Both exist within one melber Privacy Policy document to avoid confusion.

What Defines Privacy Safety on melber

No Third-Party Ad Data

Your betting history and account balance are never shared with advertisers. melber earns revenue from platform fees, not by selling your behavioural data to marketing firms.

Two-Factor Authentication

Enable 2FA on your melber account to add a second security layer. When you log in, we'll send a code to your registered phone number via SMS or app notification.

Session Timeout Protection

Your melber session automatically logs out after 30 minutes of inactivity. This prevents unauthorised access if you leave your device unattended at a café or home.

Payment Data Separation

JazzCash, Easypaisa, SadaPay and Raast data is held by payment processors, not melber servers. We store only a reference token so you don't re-enter details each time.

Withdrawal Verification

Before releasing funds to your JazzCash, Easypaisa, SadaPay or Raast wallet, we verify your identity and check the withdrawal against your deposit history for compliance.

Annual Policy Review

Every calendar year, we review this Privacy Policy against new regulations in Pakistan and update it if our practices change. You'll see a dated version history on this page.

Privacy Questions Answered

No. Your email and phone number are used only by melber for account recovery, deposit confirmation and withdrawal notifications. We never sell or share these with marketing partners, affiliates or data brokers. Your contact details stay private.

We delete your active account data (bets, balance, settings) within 30 days of closure. We retain your name, ID number and transaction history for five years to comply with Pakistani tax and anti-money-laundering regulations, then remove it entirely.

Payment partners see your name, wallet ID and transaction amount to process the deposit. They do not see your melber balance or betting history. melber does not see your wallet password or security credentials. Data flows only between you and the payment partner.

Our compliance team may view your account details if we detect suspicious activity, respond to a dispute or verify a withdrawal. We log every staff access and notify you if a manual review occurs. Standard gameplay monitoring is automated and human eyes see only flagged accounts.

No. Our cookies are session-only and function only on melber.app. We do not use advertising cookies, cross-site tracking pixels or behavioural data brokers. You can clear melber cookies anytime in your browser settings without affecting your account.

Email [email protected] with your account ID and a request for a data export. We'll send a complete file of your personal information, transactions and settings within ten business days at no cost to you.

In the unlikely event melber ceases operations, we are required by Pakistani law to notify you and provide a data export on request. We would not delete or sell your data; it would be retained under the same five-year compliance schedule and handled by our successor operator or regulatory authority.